Digital bank Revolut experienced "technical issues" this morning, which left customers unable to use features of their banking apps.
Issues cropped up Wednesday, leaving users in the midst of a service outage that has left them without access to their accounts, according to complaints posted to the bank's Twitter account. The outage appeared to affect a good number of users who complained of the inability to register or verify their account while others said they couldn't top up their balances.
We’re aware of an issue which is affecting some of our services. We’re working to fix the issue as quickly as possible. We’re really sorry for the trouble. https://t.co/jTqTxiHDHH
— Revolut (@RevolutApp) June 30, 2020
Revolut also took to Twitter to respond to customers' questions and complaints. The challenger bank, which has in excess of eight million worldwide, said at midday it was suffering from a "technical issue" causing problems with some transactions. It also assured users that the failure was not due to a hack, and services would be back up shortly.
Revolut later said on Twitter that the issue had been fixed, although some customers were still experiencing problems in the afternoon. A representative replied to frustrated users that most of the problems had been dealt with, and anything outstanding would be resolved soon.
Update: everything should be working again. Please do reach out to us if you continue to have any issues. Once again, we’re really sorry for the trouble.
— Revolut (@RevolutApp) June 30, 2020
Revolut was struck by controversy earlier this year when it faced similar outages with such inconveniences have recently become a point of contention and competition between those who offer similar services.
Revolut has recently rolled out a series of new products, including the launch of its app and service in the US market in partnership with Metropolitan Commercial Bank. Before March 2020, Revolut's services, which attracted over 10 million customers, have been available in the UK and Europe, with US applicants previously being held on a waiting list.
Revolut was founded in 2015 and claims to be signing up 250 businesses and 9000 customers every day, and projects to reach a 100 million milestone in the next four years. The Startup received its European banking license in 2018 as it makes preparations for a shift in Europe's financial services landscape after Brexit .
