London-headquartered ActivTrades is enhancing its customer engagement efforts with the latest partnership with Conv.rs, the forex and contract for differences (CFDs) broker announced on Tuesday.
Conv.rs allows financial services platforms to integrate a cross-platform messaging solution, allowing its clients to effectively engage with their customer base.
With the new partnership, traders on ActivTrades’ platform will have the ability to reach out to customer support representatives directly from any messaging platform, let it be WhatsApp, Telegram or Facebook Messenger.
“Being able to respond in a timely manner is what could set any business apart from the competition,” ActivTrades’ Director, Alessandro Gho said while commenting on the new partnership.
“We live in times when conversations are digitalized, and harnessing that power gives us the opportunity to communicate with our clients more effectively. Conv.rs will allow us not only to improve how we talk to customers but also boost their engagement with our brand.”
ActivTrades is a popular brand in the forex and CFDs trading industry and offers trading services with instruments in multiple asset classes. The company is headquartered in London with offices in Milan, Nassau, Sofia and Luxembourg.
A No-Code Solution
Gho further pointed out that the broker picked Conv.rs because the application is easy to implement with no-code functionality. It means the integration of Conv.rs was made with no or minimal requirement of software coding.
Several other well-known brands in the trading industry have also partnered with Conv.rs in recent years to enhance their customer engagement efforts.
Enis Mehmet, the COO at Conv.rs, said: “With ActivTrades having multiple locations that service different languages, we needed to work closely with the team to properly map out their specific needs. Thankfully, they were a joy to work with, and hand-in-hand with the Conv.rs technology, we were able to deploy it easily. ActivTrades can now meet their clients where they are, no matter where they are.”
