The multi-asset financial trading services provider, LiteFinance recently faced ‘technical issues’ in company servers that caused a temporary suspension of its services. According to an official statement released by the broker on its Twitter profile, the server hardware provider had a massive global technical failure.
LiteFinance outlined that the recent technical failure did not affect clients’ funds. Moreover, the company added that none of the personal information of its clients has been leaked to third parties during the technical issues.
LiteFinance called the recent event an ‘impossible event to predict’ and mentioned that the team worked over the weekend to restore services.
“We want to emphasize that none of your personal information has been leaked to third parties. The servers were damaged physically and personal data have, therefore, been deleted physically. Unfortunately, the failure was impossible to predict as it occurred due to the server hardware provider's technical issues. This technical failure hasn't affected our clients’ funds; they are absolutely safe. The company guarantees that trades will be restored and closed at preset SL and TP levels,” LiteFinance noted.
LiteFinance, previously known as LiteForex, recently announced its rebranding and highlighted the company’s global expansion plan. The broker is planning to obtain licenses in new jurisdictions.
MT4 & MT5 Servers
According to the latest update shared by the company, the MT4 trading servers and client profiles were successfully restarted. Additionally, LiteFinance’s ECN and Classic MT5 servers are operational now.
“ECN and CLASSIC MT5 is working now. Client passwords have been reset. Please check your email, you should receive an email with a new password. (This is for those who use MT5),” LiteFinance added.
Due to technical reasons, the broker suspended the ‘Best of the Best’ contest this month and noted that the contest will take place as soon as the technical problems are resolved.
