UFX Now Provides Customer Service with Zendesk Software

UFX announced today that it has integrated the Zendesk customer service software, helping with its overall customer relations. Utilising one of the industry’s best third-party customer service solutions into its own internal customer-relation system, the online broker looks to not only maintain its level of trader support, but better it.

Zendesk, Inc (NYSE:ZEN), based in San Francisco, provides a cloud-based customer service platform, also called Zendesk, that includes ticketing, self-service options, and customer support features.

The broker says that by adding new tools from Zendesk, such as its live-chat interface, and custom reports generator and a menagerie of other solutions, UFX has substantially minimised support response times, while improving general performance and end results.

“As a leader in not only Online Trading Online Trading Online trading represents the trading of fiat currencies, digital currencies, commodities, stocks and indices, where traders and investors intend to make a profit, via the purchase or sale of the aforementioned products. This is done through an electronic network, made accessible by brokers in the form of an online trading platform or hub.Online trading continues to see a rapid growth year on year, due to a number of reasons. Firstly, the number of brokers offering their services, with more mone Online trading represents the trading of fiat currencies, digital currencies, commodities, stocks and indices, where traders and investors intend to make a profit, via the purchase or sale of the aforementioned products. This is done through an electronic network, made accessible by brokers in the form of an online trading platform or hub.Online trading continues to see a rapid growth year on year, due to a number of reasons. Firstly, the number of brokers offering their services, with more mone Read this Term, but trader support as well, there is no better solution for UFX and its customers than Zendesk. Melding our industry-leading Trading Platform Trading Platform In the FX space, a currency trading platform is a software provided by brokers to their respective client base, garnering access as traders in the broader market. Most commonly, this reflects an online interface or mobile app, complete with tools for order processing.Every broker needs one or more trading platforms to accommodate the needs of different clients. Being the backbone of the company’s offering, a trading platform provides clients with quotes, a selection of instruments to trade, real In the FX space, a currency trading platform is a software provided by brokers to their respective client base, garnering access as traders in the broader market. Most commonly, this reflects an online interface or mobile app, complete with tools for order processing.Every broker needs one or more trading platforms to accommodate the needs of different clients. Being the backbone of the company’s offering, a trading platform provides clients with quotes, a selection of instruments to trade, real Read this Term with Zendesk’s best-in-class support capabilities makes for the best online trading experience available,” Dennis De Jong, UFX’s Managing Director.