Update: Dukascopy Trading Platform Recovers, Website Remains Offline

Swiss Dukascopy Bank servers appear to be offline as the outage affects the real and demo platforms as well as the company's website. There is no official information about the reasons for the outage yet, but multiple sources close to Finance Magnates are confirming that they have no access to their trading accounts.

With Janet Yellen speaking in about 10 minutes, the timing of this outage is quite unfortunate for traders with open positions during a rather volatile day for the currency markets.

Finance Magnates will update our readers with more information as the situation unfolds.

Official information follows for clients who want to close positions:

Email support: info@dukascopy.com

Main phone: +41 (0) 22 799 48 88 or +41 (0) 22 799 48 44

Fax: +41 (0) 22 799 48 80

Trading desk email: RM@dukascopy.com

Trading desk phone: +41 (0) 22 799 48 38 or +41 (0) 22 799 48 48

A Skype link is available at the Dukascopy site: https://www.dukascopy.com/swiss/engli...ct/?ibref=1062

According to the first tweets submitted about the matter, the outage occurred sometime around 10 minutes before 1 PM GMT.

Great, Alpari go bust on me and now I can't access my Dukascopy account, what is happening :(

— Fx whitebelt (@whitebelt4ever) May 6, 2015

UPDATE: The live Trading Platform Trading Platform In the FX space, a currency trading platform is a software provided by brokers to their respective client base, garnering access as traders in the broader market. Most commonly, this reflects an online interface or mobile app, complete with tools for order processing.Every broker needs one or more trading platforms to accommodate the needs of different clients. Being the backbone of the company’s offering, a trading platform provides clients with quotes, a selection of instruments to trade, real In the FX space, a currency trading platform is a software provided by brokers to their respective client base, garnering access as traders in the broader market. Most commonly, this reflects an online interface or mobile app, complete with tools for order processing.Every broker needs one or more trading platforms to accommodate the needs of different clients. Being the backbone of the company’s offering, a trading platform provides clients with quotes, a selection of instruments to trade, real Read this Term of Dukascopy is now back up and running. For the time being there has been no information about the website's functionality, but it appears offline.