Metatrader Users Locked out after Microsoft Botches Windows 10 Update

Support departments at some brokers have found themselves confounded by recent client complaints. The core of the issues, which some customers have been facing, is the newest update of Microsoft’s Windows 10 operating system.

The news that the package is deleting user files - documents, in particular - has spread right after Microsoft started to push the update globally late last week. Microsoft quickly suspended the latest update, but only after numerous reports about users losing their files.

Users noticed that their documents were being deleted with password files for MetaTrader accounts being affected as well. Some brokers have been flooded by client requests to restore their passwords.

All of the users who installed version 1809 might have been affected by the issue.

MetaQuotes Recommendation

Microsoft recommends that users affected by the faulty update contact the company immediately. Users are reporting different issues including failing drivers and lack of internet Connectivity Connectivity Connectivity is defined as a term used for connecting devices to each other. In most cases, this refers to computer networking and more specifically includes bridges, routers, switches, gateways, and service as well as local networks. Connectivity can refer to simple forms, such as connecting a home or office to the internet or even connecting a digital camera to a computer or printer. Connectivity in FinanceConnectivity has taken on new meaning with the growth of fintech and Big Data collectio Connectivity is defined as a term used for connecting devices to each other. In most cases, this refers to computer networking and more specifically includes bridges, routers, switches, gateways, and service as well as local networks. Connectivity can refer to simple forms, such as connecting a home or office to the internet or even connecting a digital camera to a computer or printer. Connectivity in FinanceConnectivity has taken on new meaning with the growth of fintech and Big Data collectio Read this Term.

MetaQuotes, the developer of the most popular Trading Platform Trading Platform In the FX space, a currency trading platform is a software provided by brokers to their respective client base, garnering access as traders in the broader market. Most commonly, this reflects an online interface or mobile app, complete with tools for order processing.Every broker needs one or more trading platforms to accommodate the needs of different clients. Being the backbone of the company’s offering, a trading platform provides clients with quotes, a selection of instruments to trade, real In the FX space, a currency trading platform is a software provided by brokers to their respective client base, garnering access as traders in the broader market. Most commonly, this reflects an online interface or mobile app, complete with tools for order processing.Every broker needs one or more trading platforms to accommodate the needs of different clients. Being the backbone of the company’s offering, a trading platform provides clients with quotes, a selection of instruments to trade, real Read this Term for retail traders, warned Windows users to back up their passwords before updating.

The patch apparently also affects apps which are purchased from the MetaTrader Market. The configuration and encryption keys of the latest update from Microsoft are affecting the operating system in a manner a fresh Windows install would.

“All of the passwords that MetaTrader attaches to the OS and the computer hardware will become invalid after the update. We strongly recommend you to save your passwords in a special file before starting the update process to save the access to your trading accounts,” MetaQuotes elaborated in a statement.