Vermont Regulator Reaches $640,000 Settlement with Robinhood

Friday, 18/03/2022 | 19:13 GMT by Felipe Erazo
  • The Vermont Department of Financial Regulation (DFR) office made the announcement.
  • The settlement includes a $590,000 penalty.
robinhood

Robinhood, a major US commission-free stock trading and investing app, has reached an agreement to settle $640,000 with Vermont’s financial regulator, DFR, over the platform’s outages and account supervision issues.

The settlement includes a penalty of $590,000, and the company will contribute $50,000 to the Vermont Financial Services Education and Victim Restitution Special Fund.

“Robinhood and other fintech platforms have broadened access to financial markets and introduced investing to many for the first time. Yet, at the same time, fintech firms must ensure they can service their growing customer base and comply with our regulatory requirements that are designed to protect Vermonters’ hard-earned money. I am pleased that Robinhood has taken significant action over the past couple of years to enhance its oversight and compliance and that we were able to reach a settlement,” Michael S. Pieciak, DFR Commissioner, commented.

Case Background

During a period of historic market volatility, customers were unable to access the company’s website and mobile apps in March 2020. Investment orders could not be entered, modified or cancelled.

In addition, Robinhood did not offer live telephone customer support. As a result, during two of the largest daily point gains and losses in the Dow Jones Industrial Average in history, certain Vermont customers were unable to trade. In response to the outages, at least 40 Vermont customers contacted Robinhood and the Department regarding their inability to trade. Many expressed their extreme frustration with the lack of market access during historic market volatility.

Investing in options and margin trading will require Robinhood to evaluate investors’ suitability more closely and ensure that all approved applicants who had previously been turned down provide accurate information. There are 809 Vermont customers who can trade options, and 581 Vermont customers that can trade margins.

In February, the US Securities and Exchange Commission (SEC) announced that it is going to distribute another $6.55 million to Robinhood investors who suffered losses due to the platform’s non-disclosure practices.

Robinhood, a major US commission-free stock trading and investing app, has reached an agreement to settle $640,000 with Vermont’s financial regulator, DFR, over the platform’s outages and account supervision issues.

The settlement includes a penalty of $590,000, and the company will contribute $50,000 to the Vermont Financial Services Education and Victim Restitution Special Fund.

“Robinhood and other fintech platforms have broadened access to financial markets and introduced investing to many for the first time. Yet, at the same time, fintech firms must ensure they can service their growing customer base and comply with our regulatory requirements that are designed to protect Vermonters’ hard-earned money. I am pleased that Robinhood has taken significant action over the past couple of years to enhance its oversight and compliance and that we were able to reach a settlement,” Michael S. Pieciak, DFR Commissioner, commented.

Case Background

During a period of historic market volatility, customers were unable to access the company’s website and mobile apps in March 2020. Investment orders could not be entered, modified or cancelled.

In addition, Robinhood did not offer live telephone customer support. As a result, during two of the largest daily point gains and losses in the Dow Jones Industrial Average in history, certain Vermont customers were unable to trade. In response to the outages, at least 40 Vermont customers contacted Robinhood and the Department regarding their inability to trade. Many expressed their extreme frustration with the lack of market access during historic market volatility.

Investing in options and margin trading will require Robinhood to evaluate investors’ suitability more closely and ensure that all approved applicants who had previously been turned down provide accurate information. There are 809 Vermont customers who can trade options, and 581 Vermont customers that can trade margins.

In February, the US Securities and Exchange Commission (SEC) announced that it is going to distribute another $6.55 million to Robinhood investors who suffered losses due to the platform’s non-disclosure practices.

About the Author: Felipe Erazo
Felipe Erazo
  • 1036 Articles
  • 46 Followers
About the Author: Felipe Erazo
Felipe earned a degree in journalism at the University of Chile with the highest honour in the overall ranking, and he also holds a Bachelor of Arts in Social Communication. In addition, he has been working as a freelance writer and Forex/crypto analyst, with experience gained from several forex broker firms and crypto-related media outlets around the world. He has been involved in the world of online forex trading since 2010 and in the crypto sphere since 2015.
  • 1036 Articles
  • 46 Followers

More from the Author

Retail FX

!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|} !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}