Exegy Enhances Client Support with New London Managed Services Office

Exegy, a provider of managed services and technology for low-latency market data, has opened a new managed services office in the City of London enhancing the breadth and quality of support and field engineering services during European market hours.

Global Managed Services

Exegy will continue to provide global managed services on a continuous basis from its primary operations centre and service desk in the United States. Although the firm already has a long-standing presence in EMEA, the move follows the expansion of its business in the region and the global electronic currency markets.

Exegy chief executive officer James O’Donnell said: “As the scale of our deployments has grown, the scope and criticality of our managed services engagement with our clients has dramatically increased. Our new services team and office in London is just one of the significant investments we are making in our managed services capabilities, which have always been a major point of differentiation of our solutions.”

Expansion

The firm added Scott Wilson to its team of senior account managers in October and hired London-based services and engineering professionals in July of this year.

The new team’s primary role is to lead Level 2 service desk and Level 3 support engineering efforts during European market hours, as well as high-touch managed services and proactive deployment management of Exegy hardware-accelerated appliances deployed in regional data centres.

The team will also provide field engineering services to prospective clients in London during evaluations and ensures a smooth transition to production trading.

O’Donnell added: “Dramatic expansions in regulatory requirements and ongoing mandates to lower costs have caused market participants to rely more heavily upon vendors with the technology, expertise, and economies of scale to provide high-quality and cost-effective services. In response, Exegy has significantly expanded the breadth and depth of the managed services it provides to its clients.”