6 Benefits of Working with the Point Nine Support Team

Point Nine Data Trust is an industry-leading team of experts specialising in trade processing and reporting. We serve as a dedicated regulatory reporting firm focused on providing trade/transaction reporting services to legal entities across the globe.

Originally founded in 2002, Point Nine works with financial firms, both on the buy- and sell-sides, financial services providers, and corporations to help them ensure high-quality and accurate reporting to remain compliant with the following:

- EU and UK (EMIR, MiFIR, SFTR)

- Australia ASIC

- Singapore MAS

- Switzerland FinfraG

Point Nine maintains 100% accuracy in MiFIR, SFTR, and ASIC reporting, and 99.95% accuracy in EMIR reporting.

Through the decades, the ever-evolving financial services landscape, and changing regulatory requirements, Point Nine has learned how to best support clients to ensure their success. As a result, we have developed processes, platforms, and policies to ensure that each and every client receives timely and best-in-class support when they need it most.

About Our Point Nine Support Team

Aided by our in-house proprietary technology, the Point Nine team provides in-class solutions to all clients. Additionally, here are some benefits of working with the friendly and organised Point Nine support team:

Organised Onboarding Process

Upon partnering with the Point Nine support team, we guide every client through our organised and efficient onboarding process. This allows the Point Nine support team to ensure every client is set up for success.

Smooth and Efficient Migration

If a client used to report with a third-party vendor, then the Point Nine support team is prepared to undertake the migration, ensuring a smooth and efficient transition, and giving the client peace of mind.

Our Point Nine support team is also prepared to guide clients through processes mandated by regulators and auditors to ensure our clients are compliant with regulatory requirements.

Additionally, if there are exceptions from trade repositories, the Point Nine support team not only identifies the reason for the exception but also liaises internally with the Point Nine development team to add or update validations in order to avoid similar exceptions in the future.

Dedicated Point-of-Contact

Each client receives a dedicated point-of-contact or manager for all their needs, questions, comments, feedback, and any concerns. If their dedicated point-of-contact isn’t available, then another member of the team will be available to provide guidance in their absence to ensure that customers always receive support when needed.

Real-time Reporting

By working with the Point Nine team, clients receive an end-of-day report via email at the end of each day. Not only does this provide transparency to customers, but it also gives them complete control of what is being reported.

Approximately 15% of the trades the Point Nine team receives for submission contain errors. Therefore, the Point Nine team produces and shares an end-of-year report for clients that shows the number of errors. Our team then works with them to improve their data.

24/7 Portal Access

Clients also receive access to the Point Nine portal, which allows them to view and export data, files, and reports submitted on their behalf for their trade repositories and/or approved reporting mechanisms.

Dedicated Support Policy

At Point Nine, our support team members respect every client’s needs. We adhere to a strict “support policy” internally, ensuring that our support team replies to any questions or any issues or errors via phone calls and emails within 24 hours. Our support team aims to resolve all issues within 24 hours.

For more information on how the Point Nine support team can best support you, contact us at info@p9dt.com.

This article was written by Christina Barbash, Business Development Manager at Point Nine.