B2Core, the leading CRM solution for brokers and exchanges, has recently unveiled a feature-packed upgrade that provides an even better user experience along with increased security. This update includes the ability to leave feedback for the Helpdesk, admin session time limit settings, and improved Device Management section.
These improvements demonstrate why B2Core is still the superior choice for financial companies worldwide.
Helpdesk Feedback
The B2Core team has unveiled an innovative user feedback system uniquely crafted to meet the needs of brokers and exchanges. With this feature, platform owners can better understand how they could refine their service for an even more exceptional customer experience.
After the support staff has assisted a customer, the user can close the support ticket and provide an evaluation of the service received. Customers can comment on their experiences with the company, providing further detail and helping bolster overall satisfaction levels.
This feedback will allow companies to gain valuable insight into how customers perceive their services, as well as any areas that need improvement.
Customers who don't want to leave feedback can simply close the window. The information is gathered in the Ticket Feedback Section of the admin panel, allowing admins to track and analyze their support team's performance so that they are consistently delivering top-notch customer service.
Settings for Admin User Session Time Limit
As an administrator, you can guarantee the security and safety of your system by setting session time limits for B2Core Back Office users. Through the System - Settings menu, you can assign a custom inactivity period from 1 to 240 minutes until the automated log-out process is activated, ensuring all data is secure, and user credentials are protected.
Device Management Security Upgrade
Now, users can take advantage of the improved Device Management view in Profile - Security and see further data about their account log-in device, such as its IP address and where they were accessing their account.
The B2Core team has improved account security by introducing a new type of email notification for end-users. When the user logs in, they will receive an email containing information about the device used to access their account.
This allows them to review this data quickly and effortlessly while maintaining peace of mind knowing that no suspicious activity is occurring on their account. The back office enables admins to fully customize this email template for end-users with whatever info is desired.
Suppose an unrecognized device attempts to access the user's account. In that case, they can immediately reset their password and terminate any active sessions to preserve their data and assets.
Bottom Line
The newest update of B2Core has given brokers and exchanges the best tools to ensure their clients have a secure, user-friendly experience. Its features, such as the Helpdesk feedback module, session time limit settings, and advanced Device Management, make it an industry-standard CRM solution that cannot be matched.
The team at B2Core is dedicated to providing its users with an enjoyable platform so your customers can receive top-notch service every time they use it. Take advantage of this revolutionary new offering today - you won't regret trying out the benefits of B2Core!
